Do everything right!

A funny comment and a serious one.

I went up to one of the floors of our hospital one night this past weekend to visit a patient. As I walked past the nurses' station, one of the nurses recognized me and jokingly called out to her colleagues and the interns, "Look who's here! Do everything right!"

We all had a good laugh.

The serious one is offered by IHI's Jim Conway on the post below, "Our systems are too complex to expect merely extraordinary people to perform perfectly 100% of the time. We as leaders must put in place systems that support great practice by people who suffer from being human and will make mistakes.” Health care takes great people AND great systems. No matter how good you are as a healthcare professional you will make mistakes. We must have systems that catch your “humanness” before it gets to patients and causes harm.